The top 5 issues with Heat Interface Units (HIUs) and metering/billing

Across the UK, we work closely with property managers, housing associations, and local councils, and time after time, we see the same key issues with Heat Interface Units (HIUs) and metering/billing systems.

The top 5 issues with Heat Interface Units (HIUs) and metering/billing


Here are our TOP 5:

1. Inaccurate Meter Readings πŸ“‰
Old or faulty meters will not provide accurate readings, leading to tenant complaints and revenue loss.

2. Underperforming HIUs ❄️
Residents left without heating or hot water due to neglect, or uncommissioned HIUs.

3. Lack of Regular Servicing πŸ”„
Without planned preventative maintenance, small faults become expensive repairs.

4. Poor System Integration πŸ”—
Breakdowns in both data from credit and prepayment systems from convoluted installations to simple wiring mistakes.

5. No Visibility or Reporting πŸ‘€
Property managers are left in the dark about energy usage, performance, and faults until complaints arise.

πŸ’‘ That’s where DR HIU Servicing Ltd comes in.

Our nationwide team of specialist HIU and AMR engineers offers a comprehensive, hassle-free service designed to keep your heating systems running smoothly, efficiently, and transparently:

βœ… Fast fault diagnostics and repairs
βœ… Accurate meter testing and replacement
βœ… Smart systems integration and setup support
βœ… Planned annual HIU servicing
βœ… Detailed reporting for full visibility and compliance

We don’t just fix problems – we prevent them, ensuring happy residents, fewer callouts, and smoother operations for your teams.

Let’s make your heat network healthy!

πŸ“ž 07875372429 - Get in touch to schedule a free consultation or learn more about our contract service plans.

Monday - Friday 8am - 6pm

DR HIU Servicing Ltd, Huddersfield, West Yorkshire, HD8 0TX

Company number: 14297369